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Lowe’s Frequently Asked Questions

Lowe’s Frequently Asked Questions

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A lot of customers have questions before purchasing items at Lowe’s. So, let’s discuss what are the most searched Lowes FAQs.

Once you have purchased items at Lowe’s, win a chance to enter a monthly sweepstakes worth $500 at by taking the Lowe’s Survey.


FAQs About Lowe’s

Lowe’s is a popular home improvement retailer offering customers various products and services.

Lowe’s has everything you need to complete your home renovation or maintenance project, from appliances and hardware to building materials and installation services.

What does the customer need to know about the Orders, delivery, and pickup? Here are the answers to all your questionnaires.


How can I check the status of my order?

You can check the status of your order by logging into your Lowe’s account and viewing your order history. You can also track your order by entering your order number and email address on Lowe’s App ‘Track Your Order’ page.

How long does it take to receive my Lowe’s order?

The delivery time for your order will depend on the items you ordered and your location. Some items may be available for same-day pickup or delivery, while others may take several days or weeks to arrive.

Can I cancel or modify my order?

You may be able to cancel or modify your order depending on the status of your order and the items you ordered. To cancel or change your order, contact Lowe’s customer service immediately.


How do I know when my order is ready for pickup?

You will receive an email or text notification when your Lowe’s order is ready for pickup. You can also check the status of your order by logging into your Lowe’s account.

What do I need to bring with me to pick up my order?

You must bring a government-issued ID and your order confirmation email or text message to pick up your order.

Can someone else pick up my order for me?

Yes, someone else can pick up your order for you, but they will need to provide a government-issued ID and the order confirmation email or text message for verification purposes.

Returns & Exchanges FAQs

What is Lowe’s return policy?

Lowe’s has a flexible return policy that allows you to return most items within 90 days of purchase. However, some things, such as major appliances and custom products, may have different return policies.

Can I return an item without a receipt?

The return process will be quicker and easier if you have your receipt. However, if you still need your receipt, Lowe’s may be able to look up your purchase using your credit card or other information.

Can I exchange an item at Lowes?

You can exchange an item for a different or store credit. However, if the thing you want to exchange for is more expensive, you will need to pay the difference.

Contacting Lowe’s

How can I contact Lowe’s customer service?

You can contact Lowe’s customer service by phone or email. The phone number for customer service is 1-800-445-6937, and it is available seven days a week. The email address is

How can I find a Lowe’s store near me?

You can find a Lowe’s store near you using the store locator tool on the Lowe’s website. Enter your location, zip code, city, and state to find the nearest store.


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